Privacy Policy

Nesto Mortgages Ltd (Companies House no. 14964264) trading as Pension-Helper.co.uk is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you use our websites, including Pension-Helper.co.uk

 

 

Who we are

 

Nesto Mortgages Ltd is the Data Controller for personal data you provide via our websites. We are an introducer only. We do not provide financial advice. When you complete an enquiry form, we pass your details to a suitably authorised financial adviser or mortgage broker who can provide you with regulated advice.

 

Once your details have been passed to an FCA-authorised firm, that firm becomes the Data Controller of your information and will process your data in accordance with their own privacy policy.

 

 

What information we collect

 

We may collect:

 

• Your contact details (name, phone number, email address).

• Basic information relevant to your enquiry (e.g. pension or mortgage needs).

• Technical data (IP address, browser type, device type, usage statistics).

 

 

How we use your information

 

We use your personal information to:

 

• Pass your enquiry to an FCA-authorised adviser or broker who can provide regulated advice.

• Communicate with you regarding your enquiry.

• Improve our websites using analytics and cookies.

 

We may receive a fee for making an introduction.

 

 

Lawful basis for processing

 

We process your personal data under:

 

• Consent – when you submit an enquiry, you consent to us sharing your information with an authorised adviser.

• Legitimate interests – to analyse website traffic, prevent fraud and improve user experience.

 

 

Data sharing

 

We may share your personal data with:

 

• FCA-authorised advisers and brokers, who may provide you with regulated advice.

• Our service providers (e.g. website hosting, analytics tools).

• Regulators or authorities if legally required.

 

We do not sell your personal data to unauthorised third parties.

 

 

Data retention

 

• Enquiries not passed to an adviser: deleted after 90 days.

• Enquiries passed to an adviser: retained for up to 12 months to manage our introducer relationship.

• Technical/analytics data: retained in line with cookie/analytics provider policies.

 

 

Cookies and analytics

 

We use cookies and Google Analytics to understand how visitors use our websites. You can refuse cookies via your browser settings, although some website features may not function properly.

 

 

Your rights

 

Under UK GDPR you have the right to:

 

• Access the data we hold about you.

• Correct inaccurate or incomplete data.

• Request deletion of your data.

• Restrict or object to processing.

• Request transfer of your data to another provider.

• Withdraw consent at any time.

 

 

How to contact us

 

For questions or to exercise your rights, please contact:

 

The Data Protection Officer

Nesto Mortgages Ltd

Grove Chambers, Basecamp, 36 Green Lane, Wilmslow, England, SK9 1LD

Email: info@nesto.co.uk

Tel: 0161 526 0744

 

 

Complaints

 

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk